UNC Chapel Hill - ITS Status

All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

Sakai Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GitLab maintenance Jul `1`, `2025` `03:00`-`05:00` EDT

Standard patching is being performed on the ITS GitLab environments.
Posted on Jun 30, 2025 - 11:58 EDT

Sakai maintenance Jul `3`, `2025` `07:00`-`08:00` EDT

Standard patching is being performed on the Sakai environment.
Posted on Jun 26, 2025 - 09:03 EDT

Switch Firmware Upgrade - Multiple Buildings Impacted Jul `17`, `2025` `05:00`-`07:00` EDT

The following buildings will have their switch firmware upgraded. This will result in a loss of connectivity for network connected devices.

206 W Franklin
208 W Franklin
212 Finley Rd
216 Finley Rd
220 Finley Rd
308 W Rosemary
Botanical Gardens
Carr Mill Annex
Carr Mill Mall
CIDD TEACCH
Craige Parking Deck
Ernie Williamson Athletic Center
Finley Field
Finley Golf Course
Franklin Annex
Friday Center
ITS Franklin
Joint Child Care Center
Koury Natatorium
Morrison Microwave
Odum Village
Shelton Station
Smith Center Dean Dome
Smith Middle School
Tennis Facility
WUNC-ATC Durham
WUNC-Chatham-Tower
WUNC-Goodmon Radio
Posted on Jun 25, 2025 - 13:17 EDT

Switch Firmware Upgrade - Multiple Buildings Impacted Jul `22`, `2025` `05:00`-`07:00` EDT

The following buildings will have their switch firmware upgraded, resulting in a loss of connectivity for network connected devices:

116 Merritt Mill Rd
1700 MLK Chapel Hill North
223 East Frankling - Coates
AHEC RDU
Alumni Hall
Battle-Vance-Pettigrew Halls
Bingham Facility
Blood Lab
Carmichael Auditorium
Chancellors House - Quail Hill
Cobb Parking Deck
Exchange Building Meadowmont
Fetzer Gym
Graham Memorial
Howell
Hyde Hall Arts Humanities
Indoor Football
Indoor Track Eddie Smith
McCaskill Soccer Center
MetroE - Phillips Hall
New East
Outdoor Education Center
Penny Lane
Planetarium
Russett Run - CLLC
Soccer-Lacrosse Building
Sports Medicine
TEACCH-Ashville
TEACCH-Charlotte
TEACCH-Greensboro
TEACCH-Greenville
TEACCH-Raleigh
UNC Press-Old Brooks Hall
Woollen Gym
Posted on Jun 25, 2025 - 13:18 EDT

Switch Firmware Upgrade - Multiple Buildings Impacted Jul `23`, `2025` `05:00`-`07:00` EDT

The following buildings will have their switch firmware upgraded, resulting in a loss of connectivity for network connected devices:

Administrative Office Building
Art Lab
Boshamer Stadium
Brauer
Buildings and Grounds
Cameron Substation
Cheek-Clark Building
Cobb NE Chiller
Cogen-Gore
East Chiller
EHS - Environmental Health and Safety
Electrical distribution
Energy Services Building
First Dental
General Store Room
Giles Horney Annex
Giles Horney Building
Giles Horney Construction Shop
Hazardous Material Facility
Hill Alumni Center
Homestead Operations
Horace Williams Airport
Knapp
Koury Oral Health
Lenoir
Manning Steam Plant
Manning Substation
Municipal Driver Area
North Chiller
Public Safety
Ramshead
SASB
Service Station
SOG-Deck
South Chiller
South Substation
Storage Facility - DEHS
Student Stores - Daniels
Surplus Building
Tarrson
Tompkins Chilled Water Control Center
Van Hecke-Weetach Law
Women's Softball
Posted on Jun 25, 2025 - 13:19 EDT

Switch Firmware Upgrade - Multiple Buildings Impacted Jul `24`, `2025` `05:00`-`07:00` EDT

The following buildings will have their switch firmware upgraded. This will result in a loss of connectivity for network connected devices.

Baity Hill
Beard
Bell Tower
Buchan House - 523 East Franklin
Business School Parking Deck
Carolina Athletics Media Center
Carrington
Europa Center
Health Scienes Library
Hooker Research
Institute of Marine Sciences
ITS Manning
Kenan Center
Kenan Music
Kenan Stadium Gate 3
Kerr Hall
McColl
McGavran-Greenberg
NCCSLD
Rizzo Center
Rosenau
School of Business - Charlotte
Spangler Building
Steve Bell Hall
Student Health
The Dillon - System Office
UNCA Pharmacy Asheville
Posted on Jun 25, 2025 - 13:20 EDT

IAM - Routine change to selfservice.unc.edu Jul `25`, `2025` `17:00`-`17:10` EDT

Release a new version of selfservice.unc.edu with minimum impact to end-users. The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any. Minor changes to user interfaces generally have little to no end-user impact.
Posted on Jun 23, 2025 - 11:40 EDT

Switch Firmware Upgrade - Multiple Buildings Impacted Jul `29`, `2025` `05:00`-`07:00` EDT

The following buildings will have their switch firmware upgraded, resulting in a loss of connectivity for network connected devices:

108 East Franklin
205 Wilson Court
207 Wilson Court
211 Cameron
215 W Cameron
Caldwell
Carolina Student Athletic Center
Carr-Henry Owl
Carroll
Caudill Labs
Chapman
Coker
Curtis Media
Davis Library
Dey
Fordham
Gardner
Genome Sciences
Gerrard Hall
Global Education
Graham Student Union
Greenlaw
Hamilton
Hanes
House Undergrad Library
Jackson
Kenan Football Center Field
Kenan Labs
Kenan Stadium
Manning
Memorial Hall
Mitchell
Morehead Labs
Murphey
Murray-Venable
Paul Green Theatre
Phillips
ROTC
Sitterson-Brooks
Stone Center
Tate-Turner-Kuralt
Whitehead
Wilson
Wilson Library
Y-Court
Posted on Jun 25, 2025 - 13:21 EDT

ITS Web Proxy Server Decommission Jul `30`, `2025` `10:00`-`11:00` EDT

The web proxy service operating at 172.22.255.71 (webproxy.net.unc.edu) will be decommissioned. Clients utilizing the proxy will need to migrate to a new preferred NAT architecture before this change time to avoid service interruption.

To migrate to NAT, client device owners or administrators need to engage ITS Security with a service request to initiate the NAT setup process for their specific servers and VLANs.

This proxy service was established to support patching of campus servers without Internet access in 2019 and grew to support specific security and SSO products over time. Work between ITS Networking and ITS Security has shown the campus firewalls can provide the same functionality through NAT and firewall policy. This simplifies client configurations and adds functionality to support more than the current standard HTTP/HTTPS protocols.
Posted on May 07, 2025 - 09:35 EDT

ESMC1 Hardware Reconfiguration Sep `19`, `2025` `12:00`-`17:00` EDT

Maintenance should be transparent to all storage clients of the Manning primary storage cluster.
Posted on May 27, 2025 - 12:22 EDT

Past Incidents

Jun 30, 2025

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 EDT

Scheduled - Standard platform patching is being performed on the environment.
Jun 30, 16:39 EDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 28, 02:18 EDT

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 28, 02:17 EDT

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 28, 01:44 EDT

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 28, 00:21 EDT

Jun 27, 2025

Teacch - Wilmington II Network Problem Detected

Resolved - This incident has been resolved.
Jun 27, 01:12 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 01:10 EDT

Jun 26, 2025

IAM - Post-Census PeopleSoft to IAM Bulk Load

Completed - The scheduled maintenance has been completed.
Jun 26, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 EDT

Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete. This happens for Fall, Spring, Summer I and Summer II semesters. We will release 5000 updates per hour. After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Jun 3, 13:48 EDT

Degraded Network Service

Resolved - This inicdent has been resolved.

Root cause identified, source of error has been disconnected from the network. Network service restored.

Jun 26, 10:49 EDT

Investigating - Main campus is currently experiencing degraded network service. ITS Networking is currently working to identify the root cause and resolve.
Jun 26, 10:16 EDT

Public Safety Building Network Problem Detected

Resolved - This incident has been resolved.
Jun 26, 10:45 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Public Safety Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 26, 10:15 EDT

Sakai maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 EDT

Scheduled - Standard patching is being performed on the Sakai environment.
Jun 5, 07:29 EDT

Single Sign On Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 EDT

Scheduled - Standard patching is being performed on the Single Sign On environment.
Jun 23, 09:21 EDT

Jun 25, 2025

ConnectCarolina Student Administration outage for Summer I 2025 Census from 5pm - midnight

Completed - The scheduled maintenance has been completed.
Jun 25, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 EDT

Scheduled - ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Jun 11, 09:20 EDT

Jun 24, 2025

Splunk Saved Search and Dashboard Issue

Resolved - This inicdent has been resolved.

Issue has been resolved

Jun 24, 16:33 EDT

Identified - Around 11:10 AM this morning, a bundle push was triggered for a role change. This has left the Splunk search heads in a state where they are not able to sync with each other.

The impact of this is limited to search head replication functionality, such as modifying alerts/saved searches being replicated to other search heads. Data ingest and search itself is unaffected.

We have opened a P1 ticket with Splunk, and are working on testing resolutions in our nonproduction environment.
Jun 24, 14:13 EDT

Finley Maintenance Building/Offices Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 09:37 EDT

Identified - This issue is related to ongoing power maintenance at this location.
Jun 24, 07:47 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Finley Maintenance Building/Offices. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 07:41 EDT

Finley Clubhouse Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 09:37 EDT

Identified - This issue is related to ongoing power maintenance at this location and is expected to resolve this afternoon.
Jun 24, 09:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Finley Clubhouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 09:29 EDT

Person Hall Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 06:31 EDT

Identified - Maintenance
Jun 24, 06:19 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Person Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 06:17 EDT

Teacch - Greensboro II Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 01:11 EDT

Southport Building 2 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 01:11 EDT

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 01:11 EDT

Bingham Facility Building Number 3 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 01:11 EDT

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:30 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 24, 01:11 EDT

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:03 EDT

Teacch - Greensboro II Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:03 EDT

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:03 EDT

Bingham Facility Building Number 3 Network Problem Detected

Resolved - This incident has been resolved.
Jun 24, 01:03 EDT

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

Franklin St, 134 East Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 12:02 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 134 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 11:08 EDT

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases

Completed - The scheduled maintenance has been completed.
Jun 21, 10:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 09:22 EDT

Scheduled - Service maintenance will be performed on databases supporting ConnectCarolina and Identity and Access Management.
For more details please visit the ConnectCarolina Outage page.
Jun 4, 09:19 EDT

Smith Building, Mary Ann Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:42 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Smith Building, Mary Ann. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:40 EDT

Hill Family, John Sprunt, Hall Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:38 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hill Family, John Sprunt, Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:33 EDT

Hill Commercial Building Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:37 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hill Commercial Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:31 EDT

Ackland Art Museum Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:36 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Ackland Art Museum. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:31 EDT

Person Hall Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:36 EDT

Hanes Art Center Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hanes Art Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:33 EDT

Evergreen House Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Evergreen House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:21 EDT

Franklin St, 134 East Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:35 EDT

Franklin St, 109 E Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:34 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 109 E. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:33 EDT

Porthole Building Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:34 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Porthole Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:33 EDT

Abernethy Hall Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:33 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Abernethy Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:21 EDT

Swain, David L., Hall Network Problem Detected

Resolved - This incident has been resolved.
Jun 21, 07:33 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Swain, David L., Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 21, 07:21 EDT

Jun 20, 2025

No incidents reported.

Jun 19, 2025

Manning Drive Steam Plant Network Problem Detected

Resolved - This incident has been resolved.
Jun 19, 21:51 EDT

Identified - The severe weather in the area has caused multiple downed trees and power line issues that are impacting sites.
Jun 19, 21:03 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Manning Drive Steam Plant. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 19, 21:01 EDT

Baity Hill 1401 Mason Farm Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Jun 19, 20:09 EDT

Identified - The severe weather in the area has caused multiple downed trees and power line issues that are impacting sites.
Jun 19, 20:00 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1401 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 19, 19:59 EDT

Baity Hill 1101 Mason Farm Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Jun 19, 20:09 EDT

Identified - The severe weather in the area has caused multiple downed trees and power line issues that are impacting sites.
Jun 19, 20:05 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1101 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 19, 20:04 EDT

Baity Hill 1800 Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Jun 19, 20:09 EDT

Identified - The severe weather in the area has caused multiple downed trees and power line issues that are impacting sites.
Jun 19, 20:00 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1800 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 19, 20:00 EDT

Baity Hill 1600 Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Jun 19, 20:09 EDT

Identified - The severe weather in the area has caused multiple downed trees and power line issues that are impacting sites.
Jun 19, 20:01 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1600 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 19, 20:00 EDT

Baity Hill 1501 Mason Farm Student Family Housing Network Problem Detected