UNC Chapel Hill - ITS Status

All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

Portal Operational

Student Administration Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Zoom Operational

Panopto Operational

Voicethread Operational

Sakai Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Service Now Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sakai maintenance Sep 19, 2024 07:00-09:00 EDT

Standard patching is being performed on the Sakai environment.
Posted on Sep 12, 2024 - 14:35 EDT

Past Incidents

Sep 15, 2024

No incidents reported today.

Sep 14, 2024

Database quarterly patching - ConnectCarolina and ITS Database Administration hosted databases

Completed - The scheduled maintenance has been completed.
Sep 14, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT

Scheduled - Service maintenance will be performed on databases supporting ConnectCarolina and Identity and Access Management.
For more details please visit the ConnectCarolina Outage page..

Service maintenance will be performed on databases supporting applications managed by the following teams:

Department of Dramatic Art
Institutional Research and Assessment
OASIS
Research computing application teams
School of Nursing
School of Pharmacy
Institutional Research and Assessment
Middleware supported applications
Operation Center applications
OASIS
Research computing application teams
School of Nursing
School of Pharmacy
Aug 28, 13:43 EDT

Sep 13, 2024

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 EDT

Scheduled - Standard patching is being performed on the ITS GitLab environments.
Sep 12, 14:37 EDT

Sep 12, 2024

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 EDT

Scheduled - The platform team will be updating the container images used for Shibboleth service providers in the platform.
Sep 10, 16:57 EDT

Finley Maintenance Building/Offices Network Problem Detected

Resolved - This incident has been resolved.
Sep 12, 09:08 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Finley Maintenance Building/Offices. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 08:02 EDT

Finley Golf Range House Network Problem Detected

Resolved - This incident has been resolved.
Sep 12, 08:34 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Range House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 08:09 EDT

Hinton James Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Sep 12, 06:27 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hinton James Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 06:15 EDT

Manning Substation Network Problem Detected

Resolved - This incident has been resolved.
Sep 12, 06:24 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Manning Substation. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 06:15 EDT

Sep 11, 2024

ConnectCarolina patching

Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:30 EDT

Scheduled - Service maintenance will be performed on ConnectCarolina. ConnectCarolina will be unavailable during this scheduled maintenance period.

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Aug 28, 13:23 EDT

TEACH Charlotte 2020 Network Problem Detected

Resolved - This incident has been resolved.
Sep 11, 15:39 EDT

Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 11, 09:01 EDT

WordPress SMTP Email Form Notifications Disabled

Resolved - This incident has been resolved.

This issue has been resolved and services are back to normal operations.

Sep 11, 15:11 EDT

Monitoring - The SMTP mail server has been reenabled, and we are actively monitoring the results.
Sep 11, 13:09 EDT

Investigating - ITS WordPress Networks is currently facing an issue with the SMTP mail server being disabled due to high spam rates. We are actively working with the vendor to restore the account. As a result, form notifications may not be delivered until the mail service is reenabled.

To help mitigate the impact, customers are encouraged to enable honeypot features and implement CAPTCHA on their forms to prevent spam submissions. Further guidance will be provided after additional review to assist with implementation.
Sep 10, 16:43 EDT

Upgrade XIQ-SE (NetSight) server and NAC servers

Completed - The scheduled maintenance has been completed.
Sep 11, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:30 EDT

Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Aug 28, 13:19 EDT

ITS DC spine switch reboots

Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:30 EDT

Scheduled - We are rebooting spine switches in the ITS part of the data center. We expect no customer impact.
Aug 27, 16:35 EDT

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT

Scheduled - Standard platform patching is being performed on the environment.
Sep 9, 14:58 EDT

Sep 10, 2024

Ambulatory Care Center Network Problem Detected

Resolved - This incident has been resolved.
Sep 10, 17:17 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Ambulatory Care Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 10, 17:17 EDT

American Tobacco - Washington Building Network Problem Detected

Resolved - This incident has been resolved.
Sep 10, 13:41 EDT

Identified - This is due to planned maintenance at the site.
Sep 10, 13:23 EDT

Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 10, 11:51 EDT

Teacch - Wilmington II Network Problem Detected

Resolved - This incident has been resolved.
Sep 10, 02:35 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 10, 02:32 EDT

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 03:00 EDT

Scheduled - Standard patching is being performed on the ITS GitLab environments.
Sep 3, 19:38 EDT

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Carrington Hall Network Problem Detected

Resolved - This incident has been resolved.
Sep 4, 12:37 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 4, 09:53 EDT

Teacch - Wilmington II Network Problem Detected

Resolved - This incident has been resolved.
Sep 4, 01:00 EDT

Daybreak UNC Horizons Network Problem Detected

Resolved - This incident has been resolved.
Sep 4, 01:00 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 4, 00:57 EDT

Quadrangle Drive, 6101 Network Problem Detected