All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Wireless infrastructure upgrade Dec 18, 2025 05:00-07:00 EST

Wireless services will experience intermittent outages during the change window.
Posted on Dec 12, 2025 - 11:49 EST

Splunk Maintenance Dec 18, 2025 06:00-09:00 EST

Standard patching is being performed on the Splunk platform.
Posted on Dec 17, 2025 - 14:32 EST

Single Sign On Maintenance Dec 18, 2025 06:00-08:00 EST

Standard patching is being performed on the Single Sign On environment.
Posted on Dec 10, 2025 - 08:00 EST

Sakai maintenance Dec 18, 2025 07:00-09:00 EST

Standard patching is being performed on the Sakai environment.
Posted on Dec 09, 2025 - 10:58 EST

Infoporte Maintenance Dec 18, 2025 07:00-07:30 EST

Standard maintenance is being performed on Infoporte
Posted on Dec 04, 2025 - 13:50 EST

Phone Number Porting Dec 18, 2025 08:00-17:00 EST

ITS Telecommunications is transitioning AT&T Centrex analog lines to VoIP technology, necessitating the porting of phone numbers. AT&T will begin porting 808 Centrex analog phone numbers to VoIP at 8AM on Friday, December 12th. Most of these numbers are currently inactive; only 11 active phone numbers are involved in this transition, and affected customers have been notified directly. Should you encounter any issues related to this process, please submit a support ticket. Emergency alarm and elevator lines will remain unaffected by this change.
Posted on Dec 12, 2025 - 08:02 EST

Wireless infrastructure upgrade Dec 20, 2025 10:00-13:00 EST

Wireless services may experience intermittent outages during the change window. The business school is not affected by this upgrade.
Posted on Dec 12, 2025 - 17:36 EST

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases Jan 10, 2026 05:00-12:00 EST

Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, and Identity Access Management.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Posted on Dec 17, 2025 - 13:41 EST

ITS Hosted spine switch reboots Jan 27, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:35 EST

ITS Hosted spine switch reboots Jan 29, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:38 EST
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
Departmental F5 O/S Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 11:00 EST
Scheduled - Client traffic is not expected to suffer from any outages during this maintenance period.
Nov 26, 09:28 EST
Dec 16, 2025
Buildings down for network maintenance.
Resolved - This incident has been resolved.
Dec 16, 11:51 EST
Investigating - There are several buildings currently down for network maintenance. Joan H. Gillings Center for Dramatic Arts, Hortense King McClinton Hall, Stacy Residence Hall, Everett Residence Hall, Lewis Residence Hall and Renee Lynne Ct, 101.
Dec 16, 10:01 EST
Renee Lynne Ct, 101 Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 11:49 EST
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 06:36 EST
Stacy Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 11:08 EST
Investigating - Our monitoring tools have indicated a possible network issue at Stacy Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:28 EST
Everett Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 11:07 EST
Investigating - Our monitoring tools have indicated a possible network issue at Everett Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:22 EST
Hortense King McClinton Hall Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 10:47 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:35 EST
Lewis Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 10:39 EST
Investigating - Our monitoring tools have indicated a possible network issue at Lewis Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 07:12 EST
Joan H. Gillings Center for Dramatic Arts Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 10:25 EST
Investigating - Our monitoring tools have indicated a possible network issue at Joan H. Gillings Center for Dramatic Arts. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 16, 08:50 EST
Market St, 104B - Southern Village Network Problem Detected
Resolved - This incident has been resolved.
Dec 16, 08:57 EST
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 104B - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 15, 16:42 EST
Update Campus DNS and DHCP Services
Completed - The scheduled maintenance has been completed.
Dec 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 05:00 EST
Scheduled - Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Sep 29, 09:01 EDT
Dec 15, 2025
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Dec 15, 00:13 EST
Update - Initial indicators point to this being a building power issue.
Dec 14, 18:20 EST
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 14, 17:40 EST
Dec 14, 2025
Dec 13, 2025

No incidents reported.

Dec 12, 2025
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Dec 11, 11:59 EST
Dec 11, 2025
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 EST
Scheduled - Splunk host migration and restart.
Dec 10, 09:05 EST
ERP Reverse Proxy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 EST
Scheduled - Update software using standard procedures during standard maintenance window as defined by service SLA.
Dec 5, 13:22 EST
Dec 10, 2025
ConnectCarolina patching
Completed - The scheduled maintenance has been completed.
Dec 10, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:30 EST
Scheduled - Service maintenance will be performed on ConnectCarolina on Wednesday December 10th, 2025 from 5:30pm to 7:00pm. ConnectCarolina will be unavailable during this scheduled maintenance period,

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Dec 3, 09:21 EST
Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 10, 17:57 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 10, 17:54 EST
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 10, 17:57 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 10, 17:50 EST
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 10, 17:57 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 10, 17:42 EST
ITS Middleware Jenkins Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 EST
Scheduled - Remain current with vendor supplied patches.
Dec 3, 14:39 EST
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Dec 10, 11:09 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 10, 10:22 EST
Network Instability at Remote Sites
Resolved - This inicdent has been resolved.

Network stability at remote sites has been restored.
Dec 10, 08:45 EST
Monitoring - Engineers have identified a potential root cause, have implemented a fix, and are monitoring for improvements.
Dec 10, 08:22 EST
Investigating - The ITS Operations Center has detected an issue that has caused multiple remote sites to lose network connectivity. Engineers have been engaged to investigate.
Dec 10, 08:20 EST
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 05:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:12 EST
Scheduled - Standard platform patching is being performed on the environment.
Dec 10, 00:11 EST
Dec 9, 2025
UNC Sites Experiencing Degraded Service
Resolved - This inicdent has been resolved.

Sites have recovered to normal operation.
Dec 9, 13:09 EST
Identified - UNC websites are currently experiencing degraded service. Technical teams are aware of the issue and are working to resolve.
Dec 9, 12:23 EST
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 10:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:30 EST
Scheduled - Standard patching is being performed on the Sakai environment.
Dec 8, 08:51 EST
Dec 8, 2025
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Dec 8, 13:01 EST
Identified - This issue is related to an ongoing power outage at this location.
Dec 8, 09:26 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 8, 09:23 EST
Possible Issue Detected with Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 8, 10:19 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 8, 10:16 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 5, 22:07 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 5, 22:06 EST
TeamDynamix Investigating Reports of Unhandled Errors
Resolved - TeamDynamix deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.
Dec 5, 21:43 EST
Investigating - TeamDynamix is currently investigating reports of unhandled errors when accessing tickets in Work Management.
Dec 5, 21:36 EST
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Dec 2, 14:32 EST
Dec 4, 2025
SAS Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 EST
Scheduled - Standard maintenance is being performed on the ITS SAS environment.
Dec 2, 14:23 EST
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