All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR ? Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Middleware Load Balancer Maintenance Sep 16, 2025 08:00-08:30 EDT

Standard maintenance is being performed on the ITS Middleware load balancer.
Posted on Sep 15, 2025 - 10:16 EDT

IAM - Routine change to selfservice.unc.edu Sep 16, 2025 12:00-13:00 EDT

Release a new version of selfservice.unc.edu with minimum impact to end-users.  The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.  Minor changes to user interfaces generally have little to no end-user impact.
Posted on Sep 09, 2025 - 09:33 EDT

Wireless infrastructure upgrade Sep 17, 2025 05:00-07:00 EDT

Wireless services will experience intermittent outages during the change window.
Posted on Sep 08, 2025 - 15:51 EDT

Jenkins maintenance Sep 17, 2025 15:00-15:30 EDT

Remain current with vendor supplied patches.
Posted on Sep 10, 2025 - 13:18 EDT

Tableau Maintenance Sep 18, 2025 06:00-08:00 EDT

Standard patching for the Tableau platform.
Posted on Sep 15, 2025 - 10:55 EDT

Single Sign On Maintenance Sep 18, 2025 06:00-08:00 EDT

Standard patching is being performed on the Single Sign On environment.
Posted on Sep 09, 2025 - 07:48 EDT

Sakai maintenance Sep 18, 2025 07:00-09:00 EDT

Standard patching is being performed on the Sakai environment.
Posted on Sep 15, 2025 - 07:30 EDT

ITS Middleware Load Balancer Maintenance Sep 18, 2025 08:00-08:30 EDT

Standard maintenance is being performed on the ITS Middleware load balancer.
Posted on Sep 15, 2025 - 10:21 EDT

ESMC1 Hardware Reconfiguration Sep 19, 2025 12:00-17:00 EDT

Maintenance should be transparent to all storage clients of the Manning primary storage cluster.
Posted on May 27, 2025 - 12:22 EDT

Internet Node Maintenance Sep 20, 2025 00:00-06:00 EDT

Our Internet vendor will be performing maintenance on the RTP path. This is a redundant link, and no interruption in connectivity is expected.
Posted on Sep 15, 2025 - 12:55 EDT

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases Sep 20, 2025 06:00-12:00 EDT

Service maintenance will be performed on databases supporting ConnectCarolina and Identity and Access Management.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Posted on Sep 03, 2025 - 09:32 EDT

Opsview Monitoring System Maintenance Sep 25, 2025 15:00-17:00 EDT

The Opsview monitoring system is undergoing maintenance.
Posted on Sep 10, 2025 - 09:06 EDT

Campuswide Mitel 6867i Telephone Firmware Upgrade Sep 29, 2025 00:00 - Oct 18, 2025 00:00 EDT

Beginning the week of September 29, 2025 and ending the week of October 13, 2025, the firmware on all Mitel 6867i telephones will be systematically upgraded to the latest available version. These updates are scheduled to occur between midnight and 6:00 a.m. If you experience any issues with your desk phone, please submit a ticket using this link: https://go.unc.edu/RequestService or call 919-962-4357 and select option 5 for ITS-Telecommunications.
Posted on Sep 10, 2025 - 09:08 EDT
Sep 16, 2025

No incidents reported today.

Sep 15, 2025
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 15, 07:36 EDT
Update - Site contact has been notified for troubleshooting.
Sep 13, 14:56 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 13, 14:33 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025
Sep 12, 2025
ITS Middleware Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 EDT
Scheduled - Standard maintenance is being performed on the ITS Middleware load balancer.
Sep 11, 12:44 EDT
Hazardous Materials Facility Network Problem Detected
Resolved - This incident has been resolved.
Sep 12, 08:11 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hazardous Materials Facility. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 07:42 EDT
Surplus Property Warehouse Network Problem Detected
Resolved - This incident has been resolved.
Sep 12, 08:11 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 07:43 EDT
Administrative Office Building Network Problem Detected
Resolved - This incident has been resolved.
Sep 12, 08:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Administrative Office Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 12, 07:45 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Sep 11, 14:34 EDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025
ITS Rightfax Server Microsoft Operating System/Splunk/VMware/Anti-Virus Updates
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 EDT
Scheduled - ITS Rightfax service will be unavailable during this after-hours operating system software update. This scheduled outage is solely for the purpose of loading necessary updates to the system software. Rightfax application software will NOT be changed during this maintenance window.
Sep 9, 07:23 EDT
Bingham Facility Building Number 3 Network Problem Detected
Resolved - This incident has been resolved.
Sep 10, 11:05 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 10, 07:11 EDT
DHCP Network Registration Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:30 EDT
Scheduled - The DHCP Network Registration tool (https://nit.net.unc.edu/dhcp/) collects user MAC registrations which are used on multiple campus networks for access control.  These regisrations are manually cleaned up from time to time but are due for another pass. This change will remove MAC registrations from the management tool that were created over two years ago and have not been active with DHCP in the last two years.
Sep 3, 09:15 EDT
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - Standard platform patching is being performed on the environment.
Sep 9, 13:49 EDT
Carolina Living and Learning Residence Network Problem Detected
Resolved - This incident has been resolved.
Sep 10, 02:33 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 10, 00:36 EDT
Sep 9, 2025
ITS Middleware Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:00 EDT
Scheduled - Standard maintenance is being performed on the ITS Middleware load balancer.
Sep 8, 11:42 EDT
Carolina Living and Learning Residence Network Problem Detected
Resolved - This incident has been resolved.
Sep 9, 06:50 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 9, 04:43 EDT
Sep 8, 2025
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 8, 19:58 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 8, 18:51 EDT
IAM - Routine change to Account and/or Account Admin UIs
Completed - The scheduled maintenance has been completed.
Sep 8, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:00 EDT
Scheduled - Release a new version of the Account and/or Account Admin UIs with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Sep 4, 16:39 EDT
IAM - Routine change to selfservice.unc.edu
Completed - The scheduled maintenance has been completed.
Sep 8, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 12:00 EDT
Scheduled - Release a new version of selfservice.unc.edu with minimum impact to end-users.  The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.  Minor changes to user interfaces generally have little to no end-user impact.
Sep 4, 09:54 EDT
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 8, 07:56 EDT
Identified - Site contacts have been notified of this issue.
Sep 6, 11:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 6, 09:36 EDT
Sep 7, 2025
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Sep 7, 08:47 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 7, 08:30 EDT
Possible Issue Detected with Panopto
Resolved - This inicdent has been resolved.

showing the same symptoms (error, time of error) as INC-2238 (TDX 237937).


Sep 7, 02:24 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 7, 02:12 EDT
Sep 6, 2025
House Library, Robert B Network Problem Detected
Resolved - This incident has been resolved.
Sep 6, 15:48 EDT
Identified - Appropriate teams have been notified of this issue.
Sep 6, 10:59 EDT
Investigating - Our monitoring tools have indicated a possible network issue at House Library, Robert B. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 6, 10:43 EDT
TDX Scheduled Maintenance - Email Processing Delay
Completed - The scheduled maintenance has been completed.
Sep 6, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT
Scheduled - Email processing within TeamDynamix (help.unc.edu) may be delayed from 12:00 AM to 10:00 AM (ET) on Saturday, September 6th, 2025. Messages sent or received during this window may be queued during the system maintenance and may be slow to process until 10:00AM (ET). Normal processing is expected to resume after 10:00 AM (ET).
Sep 3, 09:14 EDT
Sep 5, 2025
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 5, 21:00 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 5, 20:59 EDT
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 5, 20:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 5, 19:39 EDT
Sep 4, 2025
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 14:30 EDT
Scheduled - Standard platform patching is being performed on the environment.
Sep 4, 14:15 EDT
Jenkins Maintenace
Completed - The scheduled maintenance has been completed.
Sep 4, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 EDT
Scheduled - Jenkins maintenance to be done during the maintenance window as communicated via targeted communication.

Remain current with vendor supplied patches.
Aug 28, 13:57 EDT
Wireless Instability
Resolved - This inicdent has been resolved.

Wireless is currently stable but the root cause of the issues on Wednesday have not been definitively determined. We are watching closely and will post additional notifications if we see issues next week.
Sep 4, 14:17 EDT
Investigating - We have not identified the root cause of the wireless degradation. The degree of failure is small as a percentage of wireless APs, but the issue has cycled through parts of campus throughout the busiest part of the day so there is a good likelihood people experienced some issues during the day. For the moment, things are stable. We reset some equipment in the hopes this will improve the situation tomorrow when we will hit peak utilization again from around 10AM-3PM.
Sep 3, 15:31 EDT
Identified - Network Services is observing load issues on the main campus wireless controllers which may be causing some degradation to wireless service across campus. Technical personnel are working to resolve the issue.
Sep 3, 11:14 EDT
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 4, 10:56 EDT
Identified - This is related to planned maintenance being performed at the site.
Sep 4, 10:37 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 4, 10:35 EDT
Disable Atlassian Social Logins
Completed - The scheduled maintenance has been completed.
Sep 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 EDT
Scheduled - Atlassian Social Logins are being turned off today as they are not used at UNC. Users will now have one login option.
Aug 27, 10:59 EDT
Sep 3, 2025
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 17:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:30 EDT
Scheduled - Standard platform patching is being performed on the environment.
Sep 3, 12:28 EDT
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Sep 3, 12:26 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 3, 12:06 EDT
Panopto Unable to Load
Resolved - This inicdent has been resolved.

Panopto performance has restored to normal.
Sep 3, 10:38 EDT
Identified - Technical teams are aware of the issue impacting Panopto and have engaged the vendor for support.
Sep 3, 08:08 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 3, 07:38 EDT
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Sep 3, 10:32 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 3, 10:26 EDT
Possible Issue Detected with Panopto
Resolved - This inicdent has been resolved.

Site available to log into


Sep 3, 03:49 EDT
Identified - Panopto showing for HTTP error
We’re currently experiencing technical difficulties

Please bear with us while we tune our satellites. Sorry for the inconvenience.

HTTP 500 : Internal Server Error

There was an internal server error.
Sep 3, 02:18 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 3, 02:12 EDT
Sep 2, 2025
IAM - Post-Census PeopleSoft to IAM Bulk Load
Completed - The scheduled maintenance has been completed.
Sep 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 08:00 EDT
Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Aug 12, 08:53 EDT
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